Our Web-based support portal, WebSupport, gives you the tool to solve problems or enhance your software solution.
BIS is not only proud of its products but also of its support and maintenance services. In fact we are constantly looking to improve our options to provide clients with world class after-sales services.
When you purchase a system from BIS you can be confident that BIS is there to provide the support and service you need. Our dedicated and responsive support teams are available 24 hours a day, all year round so you can be sure in the knowledge that help is on hand whenever you need it.
After installation of your BIS product, our highly trained and motivated staff who are keen to provide customer with the best in service, technical support, design of solution for business needs work hard to foster an understanding working relationship with you. We believe communication is critical for the health of projects and your comments and feedback help to improve solutions on a daily basis for your and our other customers’ benefit.
We believe our reputation hinges on your complete satisfaction and we are committed to helping you achieve your goals.
With our online self-service support portal you can:
Log incidents and track their status online
Search previously logged issues
Access technical and functional documentation online
Download new releases and patches
To access WebSupport you must be a registered user of the BIS products to log-in. If you do not have a username and password then contact your account executive or send us a message using our email inquiry form and we will contact you.